Return Policy - At GolfClubHeaven, we strive to provide the best quality golf clubs and accessories to enhance your game. However, we understand that occasionally, circumstances may arise where you need to return or exchange a product. Please review our return policy below:
1. Returns and Exchanges Eligibility:
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We accept returns and exchanges within 30 days from the date of purchase.
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To be eligible for a return or exchange in the same condition as when you received it.
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Customized or personalized items may not be eligible for return or exchange unless there is a defect in craftsmanship or materials.
2. Refunds:
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Refunds will be issued to the original payment method used for the purchase.
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Shipping and handling charges are non-refundable unless the return is due to an error on our part or a defective product.
3. How to Initiate a Return or Exchange:
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To initiate a return or exchange, please contact our customer service team at [contact email/phone number].
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Provide your order number and a brief explanation of the reason for the return or exchange.
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Our customer service team will provide you with instructions on how to proceed with your return or exchange.
4. Return Shipping:
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Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
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We recommend using a trackable shipping method to ensure that your return is received by us.
5. Inspection and Processing:
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Once we receive your returned item, our team will inspect it to ensure that it meets the eligibility criteria outlined in this policy.
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Refunds or exchanges will be processed within [4] business days of receiving the returned item.
6. Damaged or Defective Items:
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If you receive a damaged or defective item, please contact us immediately upon receipt.
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We will work with you to resolve the issue as quickly as possible, whether through a replacement, exchange, or refund.
7. Final Sale Items:
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Certain items may be marked as final sale and are not eligible for return or exchange. Please review product descriptions carefully before making your purchase.
8. Policy Changes:
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GolfClubHeaven reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns regarding our return policy, please don't hesitate to contact us. We're here to assist you and ensure your satisfaction with every purchase from [Your Golf Club Business].
Thank you for choosing GolfClubHeaven for your golfing needs!
Sincerely, CJ Stephens 316-932-5980 / golfclubheaven2023@gmail.com